When you visit a website, a "request chat" pop-up comes out, would that be helpful or annoying you?
Some visitors are very lazy to find the chat buttons and they might like to see those pop-ups to save few seconds of time. I find the "request chat" pop-ups to be very annoying.
Firstly, I just never use the live chats, but I know that many do.
I'm usually visiting a site to get some quick information, or some sense of the operation.When presented with these pop-ups within the first minute, asking if I would like to give my opinion of their site, or to inquire if I need assistance, I quickly disappear from their web site -- especially after they just continue to pop-up with every page I browse to, even after cancelling all of them. I think a lot of this comes down to how long the user has been on the page.I personally HATE it when I have a live chat pop up on a page I have only been on for a minute.However I can understand if I were reading a page or browsing a site for 10 or more minutes, then being asked to join live chat.I think a lot of this comes down to how long the user has been on the page.
However I can understand if I were reading a page or browsing a site for 10 or more minutes, then being asked to join live chat. Also I think once you close out one of them if you visit another page, it shouldn't pop up again.However I do see how they can be beneficial to customers, it justs needs to be managed more so there not constantly popping up after you've been on the website for a few seconds.In a way, I think that a "request chat" can be a good idea, if implemented properly.If I'm in a real store, I like to be given some time to find my own way, see if anything interests me, check it out and then the storekeeper, based on body language, should offer to help me out.Of course, there's no body language when browsing a site, but there is a browsing history, and I'm sure that a smart algorithm could be developed to be right most of the time, when guessing that "help" is needed.It is also important to not make the "request chat" pop-up obtrusive.